Elect COLLEEN MURPHY for Portsmouth District Councillor – City of Kingston
On Tue, Oct 18, 2022 at 3:27 PM Citizens of Kingston <democracykingston@gmail.com> wrote:
Dear Candidates for Kingston City Council,
Thank you very much for running for public office.
Democracy in Kingston is a group of local citizens concerned about the trend of donations by developers, the real estate industry, and others who seek to benefit financially from influencing our City Council. We are sending out the attached Media Release and Backgrounder to local and provincial media outlets today.
We wanted to give all of you the opportunity to read them as well and to encourage you to post your list of donors for this 2022 election campaign prominently on your website and social media as soon as possible.
As the release highlights:
All municipal candidates are required by law to file the names of supporters ($100 and above). But that only happens several months after voting day. Supporters of the status quo -- the secrecy-shrouded approach to election funding rules -- no doubt will claim that they are simply following the law.
But that’s the point. What’s the point in waiting until 2023 to let voters know who backed their representatives in 2022? Isn’t that a bit late to find out which city politicians have been accepting up to $1200 from individuals who can easily afford substantial donations?
Democracy in Kingston believes that electors need to know that candidates will be accountable to all the voters, not just those who have no problem writing big cheques.
We know that the vast majority of you are financing your campaigns yourselves and with a few donations from family, friends and colleagues and will have no problem publishing your donors list.
In the spirit of a transparency and openness,
Democracy in Kingston
www.facebook.com/Democracy-in-Kingston-112825728279466/
DEMOCRACY IN KINGSTON includes
Susan Belyea - Resident of Kingscourt Rideau District
Helen Cooper - Former Mayor of Kingston, resident of Sydenham District
Pamela Cornell - Resident of King’s Town District
Roberta Hamilton - Resident of Sydenham District
Pat Hodge - Former city councillor, resident of Williamsville District
Tara Kainer - Resident of Williamsville DistrictSamantha King - Resident of Kingscourt Rideau District
Margaret Little - Resident of Kings Town District
Allan Manson - Resident of Pittsburgh District
Beth Pater - Former city councillor, Resident of Sydenham DistrictKip Pegley - Resident of Kings Town District
Elaine Power - Resident of Meadowbrook-Strathcona District
Jamie Swift - Resident of Kings Town District
Global Kingston
Why are you running?
My name is Colleen Murphy and I am running as a candidate in Portsmouth District, where I have lived for the past five years. I am a graduate of Regiopolis-Notre Dame High School, and of McMaster University in Hamilton where I earned a Bachelor of Commerce Honours degree. I have spent the past 9 years working at Queen’s University in financial roles which supported Research, most recently as a Financial Officer.
I decided to run in this election because I feel that my background, education and work experience have helped me develop the critical thinking and problem-solving skills needed to make the decisions that will best serve Portsmouth District and the wider City.
As a homeowner, I was notified in November of 2021 of changes the City planned to make as part of the Central Kingston Growth Strategy. My neighbours and I thoroughly reviewed these plans and disagreed with some of the methods to intensify the district. We joined together, and challenged these issues, and won! The City updated the plan removing the Johnson Street corridor. This hard-fought win saved hundreds of mature trees along Johnson St. Since then, I have been watching and participating in Planning Committee meetings for almost a year and have been watching City Council Meetings. I am familiar with the processes and procedures of Council, and in touch with residents’ priorities. I am familiar with the processes and procedures of Council, and in touch with residents’ priorities. I have noted that of the candidates running for the upcoming municipal elections only twenty-eight percent are women. I need your support as a woman running for council!
What need improvement in your district?
I have been living in Portsmouth District for the past 5 years and now am canvassing the many neighbourhoods, with more than 4000 completed myself. I am listening, I know that what is important to you may not be the same as what is important to your next-door neighbour. However, there are trends that I am seeing across the district and across the city. Listening is the first step, and the most important one. Many people are apprehensive about sharing their thoughts with a politician, likely because they feel that they are wasting their breathe. I have and will continue to encourage all residents to speak up and get engaged in local politics. When I tell residents what I have been doing, it seems to help them lower their guard and open up about the issues that are important to them.
I have been actively working to address citizen concerns since November 2021. I have requested potholes be repaired on Francis Street, requested updates from the planning department on many files, I have even tried to get a family doctor for residents whose family doctor was retiring.
I have been speaking with residents from all neighbourhoods Fairway Hills, Polson Park, Calvin Park, and Portsmouth I will address some of the trends now and will speak to housing and affordability in my response to the second question.
Infrastructure Investments
Portsmouth is a mature district, that hasn’t seen improvements to our backbone infrastructure for many decades. Our infrastructure is at the end of its useful life, so I would like to see a commitment to investment in Public Resources like the Portsmouth Olympic Harbour, our parks especially play structures located close to apartment buildings, transit including active transportation, traffic calming measures, and in improving our crumbling roads, curbs, sidewalks and sewers! We also need to focus on supports to help seniors stay in their homes longer, providing access to health care and on resident concerns about safety, security, and theft.
Inclusivity and Diversity
I aim to serve and respect all constituents; people both young and old, of all abilities both mental and physical, of all income levels and faiths, BIPOC, and people from the LGBTQ+ community.
Equality, accessibility, and inclusion are very important to me. Barriers which impede involvement by members of our community need to be identified and addressed so that we can all come together to solve the significant issues we face today. I advocated for my elderly and disabled grandmother for 15 years as a caregiver. This has helped me to identify the needs of a large segment of our district who have mobility and accessibility needs.
I value feedback and ability to see issues from different perspectives. A lack of diversity only limits our ability to name the factors at play, and reduces our ability find effective solutions. Serving on council is about representing the district! It is not about my views.
Why do you feel you should represent that district?
I am seeking election in Portsmouth District, primarily because I live in the district. Not all candidates for Portsmouth for the municipal election can make this claim. I have used my voice to challenge the status quo and have been working with the residents since November 2021 to address their concerns, especially as these relate to the Central Kingston Growth Strategy, the state of our roads, and about their concerns about development applications in the area.
If elected I plan to be a full-time councillor. I hope that the electorate see me as representing good value for the district. I will work for residents by advocating for their concerns full-time. Most Councillors continue in their day jobs and are part time councillors, however, I have listened to the feedback of councillors and residents and believe that devoting myself to this role full-time will better serve the City and its residents. I feel it is the right time and it is the right thing to do: to give back to the City which has helped me to succeed.
What is the most pressing issue in all of Kingston?
Portsmouth district is facing enormous pressures to intensify, there are many applications currently in queue for Planning Committee reviews and approvals.
I follow housing and affordability issues and recognize the need to create more affordable housing city-wide; especially rent-geared to income units. This is the top issue across the city, a recent CBC article entitled “Housing could be the foundation of Kingston's mayoral race” by Michelle Allan · CBC · Posted: Sep 22, 2022 4:00 AM ET | Last Updated: September 22 stated
“Kingston's longstanding housing woes became even more acute during the pandemic. Last year, Kingston had the second-lowest rental vacancy rate in the province's major cities, higher only than Peterborough.” Kingston’s vacancy rate is 1.4% making its rental market tighter than those in Barrie, Belleville , Greater Sudbury, Kitchener-Cambridge-Waterloo, Oshawa, Hamilton and Toronto. The average rent for a two-bedroom unit in Kingston is $1402.
“The average price of a resale home surpassed $600,000, an increase of more than 25% compared to 2020. The income required to purchase a home remained well above the actual average income, pushing homeownership out of reach for most potential first-time buyers.” https://www.cmhc-schl.gc.ca/en/professionals/housing-markets-data-and-research
Developing a resident-led plan for Portsmouth District is priority number one! Portsmouth District lacks a lot of the services and businesses that other surrounding districts have, we are predominantly a residential district. The Central Kingston Growth Strategy failed to have meaningful engagement with residents. By completing this document, we will be able to prioritize infrastructure repairs and investments, identify opportunities for active transportation corridors, green spaces, and housing intensification. The city must continue to encourage secondary suites to support our goal of creating more affordable housing units.
If we are going to tackle the City’s housing crisis, we need to be aware of some of the challenges. The city and province have largely ignored the impacts new developments will have on traffic and safety issues; and on adjacent properties due to overlook, shadowing, and loss of privacy. They are also ignoring that these proposals are often unsuitable due to their relative size compared to the fabric of the surrounding neighbourhoods, and because they are too big for the lots where they are proposed to be built and that they will not create affordable housing units! These concerns need to be considered when creating a plan for housing!
Our planning and policies also need to reflect the Climate Emergency! While the City is mandated to view development applications in terms of the Provincial Policy Statement (PPS), I look to add environmental lens to score proposals on their environmental impact. How are waterways, ribbons of life, tree canopy impacted by proposals?
We need to act now to ensure housing in Kingston is affordable! We need to create opportunities for our local builders to create affordable starter homes/units, missing middle, or rent geared to income units through partnerships with the City. That said, I challenge residents to ask the other candidates whether they have accepted donations from landlords or developers. Candidates should be representing the community and candidates should know that the public will see this as a conflict.
What do you hope to accomplish as a city councilor?
I hope to advocate for all residents, especially the most vulnerable. I was the only candidate to have participated in the sleeping cabin information sessions which were held in the fall of 2021 and fall of 2022 to discuss the pilot at Portsmouth Olympic Harbour. I was the only candidate that openly supported the integrated care hub at the Portsmouth District Community Association debate held on October 6th, 2022. I encourage all residents to watch the video which is available on youtube if you search: portsmouth candidates debate a link is also provided here: https://youtu.be/u2A6tkUMGnE
I will encourage the city to pursue more engagement with residents before making decisions which will impact them. The current engagement process isn’t adequate, it is a check the box component currently. I will be accessible to constituents and will work to represent their concerns at council. I know from talking with residents that affordability and housing are top of mind for residents, these will be my focus both within Portsmouth District and city wide.
Whig Standard
1. Could you provide a short biography of yourself and what experience or skills would you bring to the council table?
Answer:
I am a 42-year-old woman who has lived and worked in Kingston for more than 15 years. I am running in Portsmouth, as I have lived in Portsmouth Village for the past five years. I have noted that of the candidates running for the upcoming municipal elections only twenty-two percent are women. I need your support as a woman running for council! I was born in Kingston and was raised in Harrowsmith and Sydenham, Ontario. Living in these beautiful natural environments has taught me to be a steward for the natural world. I graduated from Regiopolis-Notre Dame High School, and then from McMaster University in Hamilton with a Bachelor of Commerce Honours degree. I have spent the past 9 years working at Queen’s University in financial roles which supported Research through the preparation of financial reports. I have a total of fifteen years’ experience in financial roles with titles such as Finance Specialist, Credit and Claims Clerk, and most recently Financial Officer. I assure you that I take accountability seriously. I intend to use my skills to make decisions that are fiscally responsible. I am a lifelong learner. I am passionate about many different topics such as the environment, human rights, and democracy. I believe that my study of business, science and engineering will aid me in considering the many choices presented at Council and make me a frontrunner in Portsmouth District.
2. What do you see and the most critical issues facing your district and the city as a whole?
Answer:
-
Intensification and pressure for incongruent development. As a homeowner, I was notified of changes the City planned to make as part of the Central Kingston Growth Strategy. My neighbours and I disagreed with some of these plans, we coordinated challenged them, and won! They updated the plan, then at the vote to pass the City-wide bylaw to enact the changes the City Planner announced that they would revisit the issue. This hard-fought win saved hundreds of mature trees along Johnson St. In my opinion the announcement to revisit has undermined the credibility of Council and Staff. I have taken an active interest in the decisions of the Planning Committee and of Council for the past 10 months. I intend to be as informed as possible and to use my voice to better the community in which I live. Doing nothing only allows other stakeholders to pass motions unchecked.
Other critical issues facing the District of Portsmouth and the City at large follow. I detail some strategies in my response below so I will be brief here.
-
Housing
-
Environment
-
Inclusivity and Diversity
-
Transparency and Accountability
3. Early in the new term of office councillors are asked to take part in a strategic planning process. What would be the priorities you would like to see council adopt for the coming four years?
Answer
Here is an overview of the policy priorities which I intend to further if elected. These are presented in alphabetical order.
Environment
We are in the midst of a Climate Emergency, which the City of Kingston declared on March 5th, 2019.Our planning as a City needs to reflect this, we need to score projects based on their impact on Climate Change. While the City is mandated to view development in terms of the Provincial Policy Statement (PPS), I look to add a component that rates proposed development on environmental impact to supplement our decision making as a City.
Housing and Affordability
At present we are seeing the cost of rents increasing exponentially. These increases need to be controlled so that they don’t exceed the rates of increases for ODSP and Ontario Works and the rates of increases in the local unions. If we don’t act, then we are not protecting our most vulnerable from the very real risk of homelessness!
Inclusivity and Diversity
I respect you! I aim to serve and respect all constituents; people both young and old, of all abilities both mental and physical, of all income levels and faiths, BIPOC, and people from the LGBTQ+ community.
Equality, accessibility, and inclusion are very important to me. Barriers which preclude involvement by members of our community need to be identified and addressed so that we can all come together to solve the significant issues we face today.
I value feedback and ability to see issues from different perspectives. A lack of diversity only limits our ability to name the factors at play, and reduces our ability find effective solutions. Serving on council is about representing the district! It is not about my views.
Infrastructure Investments
Portsmouth is a mature district, that hasn’t seen improvements to our backbone infrastructure for many decades. I would like to see a commitment to investment in Public Resources like the Portsmouth Olympic Harbour, our parks, transit including active transportation and traffic calming measures especially along Mowat Avenue and Yonge Street.
Transparency and Accountability
I intend to use my skills to make decisions that are fiscally responsible and transparent.
4. How would you rate city’s performance in key sectors, such as housing, economic development and social services.
Public Housing services need to be expanded and improved! Public housing in Kingston can only be rated as sub-par. I believe the current wait time for access is seven years!
Economic Development is thriving. We are hearing announcements regularly of companies investing and growing in Kingston.
Social Services need to be expanded. I recently visited the local foodbank; I attended after receiving an invitation to tour the facility which was sent to candidates for local office. The demand for their services is ever increasing. I attribute this to inadequate payments by Ontario Works and ODSP and the increasing costs of food and other necessities on fixed incomes. The need for this these programs is documented we need to take steps to support families and individuals in need!
5. The city has spent millions of dollars, much of it from upper tier governments, to address housing availability and affordability. Do you support continuing that effort or scaling back municipal investment in new housing?
Answer
I support continued efforts and investments to address housing and affordability. While there is a role for our local builders to play in providing housing to the broader community, we can not count on them to build affordable starter homes/units or missing middle housing unless we as a City and other levels of government are also willing to invest and partner with them.
6. In the past few years, city council has committed to a property tax increase capped at less than 2.5 per cent. With the current inflation, would you be willing to entertain increasing that amount or reducing services?
Answer:
I do not support increasing property taxes. There are many trade-offs and choices that must be considered. I acknowledge inflation and that costs are going up, at least in the short run while the bank of Canada tackles inflation. The main factor of the price increases in Kingston are due to rising rents and mortgage costs. It is well known that Kingston has one of the lowest vacancy rates in the country. We need to find innovative housing solutions so that the City can continue to thrive. We cannot allow ourselves to be put over a barrel and pay through the nose to create housing or to punish property owners for the circumstances they now find themselves in. The average homeowner is not responsible for this mess!
7. The former Davis Tannery site pitted two competing priorities for the city: the need to create more housing and the need to protect the environment and address climate change. What is your position on this project and how do you reconcile these two priorities?
Answer:
Many residents and local experts have shared their opinions, experience, values, and knowledge of local history as it relates to the Tannery property proposal. The site is located on the southwest side of the Cataraqui River. It is one of the last “ribbons of life” that supports biodiversity in the area. These opinions were considered by the Planning Committee and Council, as is their duty. Both rejected the proposal even though it had received the recommendation from the Planning Department. The recommendation was based solely on a proposal’s alignment with the Provincial Policy Statement. Even so, the mayor and staff have continued to argue in favour of this proposal as it heads to LPAT. The wording of this question, along with its timing belies the position of the Whig Standard on this issue. In my opinion this site should not be developed as proposed by Jay Patry. There are 1800 plus trees that would be clear-cut, 400,000 tonnes of heavily contaminated soil would be removed, and a Provincially Significant Wetland would be filled. It is uncommon for a brownfield to be approved for development without having a remediation plan in place. The proposal would add only 100 affordable housing units to the City over 10 plus years. There are four buildings proposed, one is to be located on a Provincially Significant Wetland (PSW). Building on a PSW is so contentious that the province does not allow these wetlands to be remediated. The proposal requested the Planning Committee support a Ministerial Zoning Order to bypass this even though doing so would set a dangerous precedent for the Province. It is a mere 15 years since the Rideau Canal was designated a UNESCO World Heritage Site in 2007.
SPEAK Kingston
Here is an overview of the policy priorities which I intend to further if elected. These are presented in alphabetical order.
Environment, Tenet 4
We are in the midst of a Climate Emergency. The City of Kingston declared this on March 5th, 2019. Our planning as a City needs to reflect this, we need to score projects based on their impact on Climate Change as well as Provincial Policy Statement(PPS) Criteria. While the City is mandated to view development in terms of PPS, I look to add a component that rates proposed development on environmental impact to supplement our decision making as a City.
Housing and Affordability, Tenet 2
Public Housing services need to be expanded. At present we are seeing the cost of rents increasing exponentially. These increases need to be compared to the rates of increases for OSDP and Ontario Works and the rates of increases in the local unions. If we don’t act, then we are not protecting our most vulnerable from the very real risk of homelessness! While there is a role for our local builders to play in providing housing to the broader community, we can not count on them to build affordable starter homes/units or missing middle housing unless we as a City are also willing to invest and partner with them.
Inclusivity and Diversity, Tenet 3
I will respect you! I aim to serve and respect all constituents; people both young and old, of all abilities both mental and physical, of all income levels and faiths, BIPOC, and people from the LGBTQ+ community.
Equality, accessibility, and inclusion are very important to me. Barriers which preclude involvement by members of our community need to be identified and addressed so that we can all come together to solve the significant issues we face today.
I value your feedback and ability to see issues from different perspectives. A lack of diversity only limits our ability to name the factors at play, and reduces our ability find effective solutions. Serving on council is about representing you! It is not about my views; it is about representing the district! I intend to campaign full-time and if elected to be a full-time councillor. There is a lot to do, I will make this district my priority I promise you!
Infrastructure Investments, Tenet 1
Portsmouth is a mature district, that hasn’t seen improvements to our backbone infrastructure for many decades. I would like to see a commitment to investment in Public Resources like the Portsmouth Olympic Harbour, our parks and transit.
Transparency and Accountability
I have spent the past 9 years working at Queen’s University in financial roles which supported Research through the preparation of financial reports. I have a total of fifteen years’ experience in financial roles with titles such as Finance Specialist, Credit and Claims Clerk, and most recently Financial Officer. I assure you that I take accountability seriously. I intend to use my skills to make decisions that are fiscally responsible and transparent.
Greater Kingston Chamber of Commerce
Question 1a)
What are the top issue(s) affecting local businesses?
Answer:
Issue 1: Kingston’s unaffordable housing, in conjunction with chronic low vacancy rates for rental units has a profound impact for local business, it limits their ability to attract and retain staff who cannot afford housing in Kingston relative to other places.
Issue 2: Recovery from Financial impacts of Covid-19, and its collateral damage to their human resources such as the exodus of employees from Hospitality and Accommodation sectors due to prolonged closures and downturn in tourism and widespread employee burn-out.
Question 1 b)
How I would use my vote to address these issues?
Answer:
With respect to the unaffordable housing and low vacancy rates, I support investments and housing intensification in residential and commercial neighbourhoods throughout the City. That said, I am hopeful that we will continue to support programs that see secondary units incorporated into both new and mature neighbourhoods. I will ensure that thoughtful and considerate intensification is pursued throughout the City, only after comprehensive public engagement and District buy-in is achieved. I feel strongly that the entry-level and missing-middle housing is exactly the type of housing that the City has an interest in supporting. This is what is missing for workers that are price-sensitive, who are considering Kingston as their home and place of employment.
With respect to the second issue, I shop locally and have continued to do so during Covid-19. I suggest that the City look to promote this practice and encourage citizens to spend locally into the next term of City Council. While the City is currently revisiting its strategy for Tourism to attract visitors to Kingston and Area, we should also encourage/promote shopping locally so that local monies stay in the local economy, keep local businesses afloat, and in the pockets of local workers!
Question 2 a)
Does Kingston need to do more to support, attract, and retain businesses and jobs in the coming council term?
Answer:
Business is the backbone of a thriving community like Kingston. There are many unknowns facing the business community due to supply chain disruptions, rising interest rates, changes in demand for products and services. I believe Kingston should have increased supports for local businesses in the coming council term.
Question 2 b)
What would I like to see achieved on this file in the coming term?
Answer:
I support initiatives that would offer support to local businesses, who can demonstrate thy are experiencing hardship through metrics like reductions in revenues, sector-wide impacts from Covid-19 etc. These programs need to work alongside Federal and Provincial programs to support our businesses. That said, I am against companies lining their coffers with monies that are intended to keep them afloat, if their income statements don’t demonstrate hardship then funding should be returned to reallocate to other businesses in need.
Question 3.
How do I define success in this role for myself, the City at large, and for Portsmouth district?
Answer:
I define success as a Councillor as a demonstration of commitment to public interests, inclusivity, and diversity; transparency of decision-making; and accountability to the public for the use of taxpayer monies. I am determined to deliver on these goals if elected! I am data-driven and would like to see how tax dollars are both earned and spent/allocated to each district. Portsmouth is a mature district, that hasn’t seen improvements to our backbone infrastructure for many decades. I would like to see a commitment to investment in Public Resources like the Portsmouth Olympic Harbour, and our parks and transit. We have many institutional neighbours like Ongwanada, the Health Unit, Queen’s University’s West Campus, Richardson Stadium, the Limestone District School Board, St. Lawrence College etc. I view success as an ability to make partnerships between resident taxpayers (through the City of Kingston) and these organizations, that will benefit both residents and the users of these institutions. Ensuring that these institutions have adequate staff and visitor parking, and student housing, so that the fabric of mature neighborhoods is not destroyed or sacrificed is an important consideration. Not ensuring adequate plans are in place for these does not reflect the behaviour of good neighbours. These concepts can easily be scaled up City-wide and I consider these as measures of success at a City level.
Kingston and District Labour Council (KDLC)
Question 1.
Do you believe some government services (federal, provincial, municipal, or school board) should be privatized or contracted out?
Answer:
No, allowing companies to profit from the provision of public services is not in the interest of the public good.
Question 2.
Are you opposed to all forms of privatization or contracting out of government services?
Answer:
Yes, we need to protect government services, and programs from privatization. If we are in the business of providing these services as part of legislation or Acts mandated by Municipal, Provincial or Federal governments then we have a responsibility to ensure standards are in place and that services are provided. Building a for profit model into the provision of these services through privatization is not in the public good. These services need to be managed effectively, if we are privatizing these services in the hopes for greater efficiencies then I suggest we need to go back to the mandates for these agencies and start there.
Question 3.
Do you feel there are some municipal public services that should be expanded?
Answer:
Yes, Public Housing services need to be expanded. At present we are seeing the cost of rents increasing exponentially. These increases need to be compared to the rates of increases for ODSP and Ontario Works and the rates of increases in the local unions. If we don’t act, then we are not protecting our most vulnerable from the very real risk of homelessness! While there is a role for our local builders to play in providing housing to the broader community, we can not count on them to build affordable starter homes/units or missing middle housing unless we as a City are also willing to invest and partner with them.
Question 4.
How have you demonstrated your support for unions and unionized workers in the past?
Answer:
When I worked for Queen’s University from 2014-2020 I was an active member of the USW 2010. I attended union meetings and voted. It was the only time in my working career to date that I was unionized, so I value the role of unions in levelling the playing field between workers and management. Many of my friends and family are unionized, some have even taken on union roles. I support workers and their unions.
Question 5.
If elected, how will you support unionized government employees (federal, provincial, municipal, or school board) in the City of Kingston?
Answer:
I believe that governments should not interfere with the rights of unionized staff. I strongly believe that bill 124 should be repealed. Our nurses and public servants deserve better! We are dealing with widespread inflation; it is not in the mandate of the province to control inflation by limiting wages of our public servants. It is the mandate of the Bank of Canada and Canada’s fiscal policy. I believe that pay should be indexed to inflation and cost of living.
Question 6.
Kingston City Council is currently in support of plans to pilot “staffless” library hours at the Pittsburgh Library. Do you also support this pilot project? If not, what will you do to encourage the Library Board to cancel the “staffless” pilot project?
Answer:
No, I do not support staffless pilot project at the Pittsburgh Library. I would encourage the Library to expand services through other methods like taking on additional staff. I would not feel safe using this service, and would not feel safe endorsing it for children and elderly patrons. Being able to track entrants to the library does not provide a level of care, or a level of service that patrons expect.